Returns & Delivery

Returns:

Your satisfaction is our top priority. All Alpha loupes products come with 30 day risk-free trial period. In the unlikely event that you're not entirely satisfied with the product, you can return it to us and we will refund you the full amount.

Products must be returned in the original condition with no signs of wear or damage and in the original undamaged packaging. Return requests have to be submitted within the 30 days from receiving the products.

You will need to cover the delivery charges of the products you wish to return to us. We recommend using a tracked delivery service and possibly with some level of compensation. We will process the refund within 3-5 days of receiving the products. Please note that refunds for Klarna payments (pay later/paying in instalments) can take up to 14 days.

If you would like to extend the trial period, you can contact us and we will extend it for you. 

Note: If you would like to refund Alpha Panoramic loupes, an admin fee of £108 is deducted from the full refunded amount. (This only applies to Alpha Panoramic loupes)

Please note: Prescription service fees (£50) and international delivery fees (£48) are non-refundable.

Delivery:

We use next day tracked delivery for all our UK orders and (if possible) tracked delivery services for overseas orders. 

The quoted time from placing the order to receiving it are generally 1-3 weeks for UK order and 1-4 weeks for international orders. These times are for processing the orders and whether specific requirements are to be added (e.g prescription service). However, most our UK orders are delivered within 1 week and 2 weeks for orders overseas.

Customs: Please note that all overseas (non-UK) orders might be subject to customs. Unfortunately, we are unable to deal with any customs matters and if there was to be any added charges it is the customer's sole responsibility to pay it and Alpha loupes shall not be liable to any customs charges.